Shipping & Returns Policy
SHIPPING & RETURNS POLICY
Belora Stepprs®
Last updated: [01/01/2025]
🚚 SHIPPING
At Belora Stepprs®, we work hard to ensure your order arrives as quickly and safely as possible, with full guarantees of quality and care.
🛠 Order Preparation
All orders are processed within 24 business hours after purchase confirmation.
In rare cases (such as high demand or stock issues), this timeframe may be extended. If so, we will inform you via email.
⏱ Estimated Delivery Times
Spain (Mainland):
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Standard Shipping: 1–2 business days from dispatch.
Please note: exceptional delays may occur due to logistics beyond our control.
Once your order has left our warehouse, you’ll receive a tracking number by email to monitor its journey in real time.
🔁 RETURNS & MONEY-BACK GUARANTEE
We want you to be completely satisfied with your purchase. That’s why at Belora Stepprs®, we offer a 90-day no-questions-asked money-back guarantee, giving you time to try our products comfortably at home.
📦 Return Conditions
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You have 90 days from the date of delivery to request a return.
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Products must be returned in good condition (no damage, stains, or wear) and, if possible, in their original packaging.
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Return shipping costs are the customer’s responsibility, unless the item is defective.
📝 Return Procedure
To initiate a return, please contact us at:
📩 beloramadrid@gmail.com
We will send you:
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The shipping address of our warehouse.
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Step-by-step instructions for an effective return process.
Once we receive and inspect the returned product, your refund will be processed within 7 business days using the original payment method.
❓ QUESTIONS?
If you have any questions or concerns, feel free to email us at beloramadrid@gmail.com — we’ll be happy to assist you.